Terms of Use | General Conditions of Sale
GENERAL CONDITIONS OF SALE
1 - Field of application
1.1. These terms and conditions of sale apply:
(a) to all offers contained in this website - also called "site" - issued by Pérola do Tempo SA, hereinafter called COMPANY with registered office at Rua Luis de Camões LJ 43-A, NIPC 509 264 140 ; and under the business title no. T1047 of Jewelry Retailer - Site.
(b) all agreements and relationships concluded between the COMPANY and any customer who places orders through this website.
1.2. THE COMPANY only accepts orders for products through this website, subject to these terms and conditions of sale.
1.3. The general terms and conditions of sale are the only ones applicable and supersede all other terms and conditions, except by prior express written agreement. The COMPANY may occasionally modify certain provisions of its general terms and conditions, and these must be reread each time you visit the LojadoOuro.pt website (hereinafter referred to as the "Website"). We consider that when the order is validated, the customer automatically accepts our general terms and conditions of sale.
2 - Registration and Order Process
2.1. Registration
To make purchases through this website, you must register in advance. The information requested for registration is:
Name
Surname
E-mail
Telephone
Tax Identification Number
Household
2.2. Order
2.2.1. Product Selection
The products featured on this site are grouped into several categories: CATEGORIES . These categories are identified in the site's top menu. By choosing one of these categories, you will have access to the category belonging to the selected area, as well as the product list.
Each of these categories may also contain aggregated subcategories. Selecting a category or subcategory will give you access to the product list.
Products viewed on the website that you wish to order must be added to the shopping cart using the "Buy" option. You can also obtain more detailed information about the products viewed by clicking on the product name to access detailed images, their names and references, features, other models, etc.
2.2.2. Shopping Cart
Once you've added all the products you wish to order to your shopping cart, you can proceed and complete your order. To do so, follow these steps:
Step 1 – Identification;
If you are already logged in, you can skip to Step 2.
Step 2 – Account and Billing Address;
Step 3 – Delivery Address;
Step 4 – Delivery Method;
Step 5 – Payment Method;
Step 6 – Confirm Request;
After confirming your order, you will receive an email reply confirming receipt of your order.
2.2.3. Order Acceptance
Confirmation of the availability of the products ordered and acceptance of your order will be made by telephone or, if this is not possible, by sending a new email.
Only with this acceptance by the COMPANY will the agreement that binds lojadoouro.pt and the customer be formed, and of which these conditions of sale form part.
THE COMPANY may withdraw, at any time, any offer or change the indicated price until an agreement is reached with the customer.
The COMPANY cannot be held liable for any typographical errors.
The images displayed may not correspond to the products.
3 - Deliveries and Shipping Costs
3.1. See conditions in: Shipping and Returns
3.2. THE COMPANY respects the deadlines for an order as long as stock is available.
In the event that one of the products ordered is not available in stock, the COMPANY will contact the customer by email or telephone within 15 days from the date of the order. The COMPANY will make its best efforts to deliver the products and/or services on the scheduled date, but cannot be held responsible in the event of a delay for any reason.
4 - Other Procedures related to Deliveries
To be defined by the client
5 - Payment Methods
The available payment methods are:
(a) Mbway - up to €2000
1 - Field of application
1.1. These terms and conditions of sale apply:
(a) to all offers contained in this website - also called "site" - issued by Pérola do Tempo SA, hereinafter called COMPANY with registered office at Rua Luis de Camões LJ 43-A, NIPC 509 264 140 ; and under the business title no. T1047 of Jewelry Retailer - Site.
(b) all agreements and relationships concluded between the COMPANY and any customer who places orders through this website.
1.2. THE COMPANY only accepts orders for products through this website, subject to these terms and conditions of sale.
1.3. The general terms and conditions of sale are the only ones applicable and supersede all other terms and conditions, except by prior express written agreement. The COMPANY may occasionally modify certain provisions of its general terms and conditions, and these must be reread each time you visit the LojadoOuro.pt website (hereinafter referred to as the "Website"). We consider that when the order is validated, the customer automatically accepts our general terms and conditions of sale.
2 - Registration and Order Process
2.1. Registration
To make purchases through this website, you must register in advance. The information requested for registration is:
Name
Surname
Telephone
Tax Identification Number
Household
2.2. Order
2.2.1. Product Selection
The products featured on this site are grouped into several categories: CATEGORIES . These categories are identified in the site's top menu. By choosing one of these categories, you will have access to the category belonging to the selected area, as well as the product list.
Each of these categories may also contain aggregated subcategories. Selecting a category or subcategory will give you access to the product list.
Products viewed on the website that you wish to order must be added to the shopping cart using the "Buy" option. You can also obtain more detailed information about the products viewed by clicking on the product name to access detailed images, their names and references, features, other models, etc.
2.2.2. Shopping Cart
Once you've added all the products you wish to order to your shopping cart, you can proceed and complete your order. To do so, follow these steps:
Step 1 – Identification;
If you are already logged in, you can skip to Step 2.
Step 2 – Account and Billing Address;
Step 3 – Delivery Address;
Step 4 – Delivery Method;
Step 5 – Payment Method;
Step 6 – Confirm Request;
After confirming your order, you will receive an email reply confirming receipt of your order.
2.2.3. Order Acceptance
Confirmation of the availability of the products ordered and acceptance of your order will be made by telephone or, if this is not possible, by sending a new email.
Only with this acceptance by the COMPANY will the agreement that binds lojadoouro.pt and the customer be formed, and of which these conditions of sale form part.
THE COMPANY may withdraw, at any time, any offer or change the indicated price until an agreement is reached with the customer.
The COMPANY cannot be held liable for any typographical errors.
The images displayed may not correspond to the products.
3 - Deliveries and Shipping Costs
3.1. See conditions in: Shipping and Returns
3.2. THE COMPANY respects the deadlines for an order as long as stock is available.
In the event that one of the products ordered is not available in stock, the COMPANY will contact the customer by email or telephone within 15 days from the date of the order. The COMPANY will make its best efforts to deliver the products and/or services on the scheduled date, but cannot be held responsible in the event of a delay for any reason.
4 - Other Procedures related to Deliveries
To be defined by the client
5 - Payment Methods
The available payment methods are:
(a) Mbway - up to €2000
(b) Ref MB
(c) Visa
(d) KLARNA - 3 interest-free installments
(f) SeQura - payment in 3 interest-free installments or 6/9/12 interest-bearing installments
6 - Purchase Resolution
6.1. The customer has a maximum period of 15 working days to freely terminate the purchase agreement entered into with the COMPANY .
6.2. To do so, please contact us by email at apoiocliente@lojadoouro.pt or by phone at 244 835 486 (domestic landline cost) . The return of the products, as well as the delivery of replacements, the issuance of a credit note, or a cash refund, will be made on a date to be agreed upon. You must always return the products in their original packaging, with all accessories and the corresponding proof of purchase.
7 - Processing and Security of Personal Data
7.1. In compliance with the provisions of the Personal Data Protection Law, the COMPANY 's customer and website user may, at any time, exercise their rights to access, rectify, cancel, and communicate their data through the following means: in the "My Account" area of the website, via EMAIL: apoiocliente@lojadoouro.pt , or by calling 244 835 486 (domestic landline cost) . If you wish to cancel your email address, you must do so using the email address in our database; otherwise, we will be unable to remove it.
7.2. The customer authorizes the COMPANY to automatically process the customer's personal data, including all data disclosed at the time of registration on the website, for the purposes necessary for contracting with the customer, managing and executing purchases and their respective records, access control, including the use of "cookie" technology, and these data may be accessed by service providers and suppliers of the COMPANY , namely accounting and auditing firms.
7.3. The customer authorizes the COMPANY to disclose the customer's personal data to other companies belonging to the same group or to third parties based in Portugal for advertising purposes, including direct marketing, advertising, prospecting and market analysis, although the customer may object to such disclosure in the field on the website intended for this purpose.
8 - Other Rights and Responsibilities
8.1. Username
Each registered customer will choose a username (email address) that is unique, personal, and non-transferable. The password is chosen by the customer at the time of registration and must be kept confidential.
8.2 Transaction Security
The Payment Methods available for collection guarantee you payment upon delivery and, simultaneously, a maximum level of security, whether made in cash or check.
8.3. Pricing and Limitation to Existing Stock
Prices are shown in euros and include applicable taxes and fees (VAT). Prices shown are exclusive to purchases made through this website.
The availability of products presented on the website is limited to current stock. Prices and other descriptions are subject to change without notice, including due to restocking.
8.4. Ownership of Contents and Distinctive Signs
All data and content on the website, including distinctive trade marks, are the exclusive property of the COMPANY or third parties and are therefore protected by law.
8.5. Errors in Content
THE COMPANY assumes no responsibility for any errors in the website content or information provided. The COMPANY makes every effort to ensure the accuracy and completeness of the website, reserving the right to freely change the website content at any time and without prior notice.
8.6. Internet Use
THE COMPANY shall not be liable for any losses or inconveniences arising from the use of the Internet, including, for example, as a result of the interruption or deficiency of the service and access, external intrusion or the presence of computer viruses, or any case of force majeure.
8.7. Newsletter
Newsletters sent by email are intended to publicize promotions and general information about the COMPANY . The customer may receive the Newsletter from the moment they register for the Newsletter or on the website, unless otherwise indicated on the registration form.
9 - Legislation and Jurisdiction
Any agreements and documents to which these terms and conditions of sale apply are governed by Portuguese law. Disputes arising from any agreements or documents to which these terms and conditions of sale apply will be submitted to the competent courts of Portugal.
6.1. The customer has a maximum period of 15 working days to freely terminate the purchase agreement entered into with the COMPANY .
6.2. To do so, please contact us by email at apoiocliente@lojadoouro.pt or by phone at 244 835 486 (domestic landline cost) . The return of the products, as well as the delivery of replacements, the issuance of a credit note, or a cash refund, will be made on a date to be agreed upon. You must always return the products in their original packaging, with all accessories and the corresponding proof of purchase.
7 - Processing and Security of Personal Data
7.1. In compliance with the provisions of the Personal Data Protection Law, the COMPANY 's customer and website user may, at any time, exercise their rights to access, rectify, cancel, and communicate their data through the following means: in the "My Account" area of the website, via EMAIL: apoiocliente@lojadoouro.pt , or by calling 244 835 486 (domestic landline cost) . If you wish to cancel your email address, you must do so using the email address in our database; otherwise, we will be unable to remove it.
7.2. The customer authorizes the COMPANY to automatically process the customer's personal data, including all data disclosed at the time of registration on the website, for the purposes necessary for contracting with the customer, managing and executing purchases and their respective records, access control, including the use of "cookie" technology, and these data may be accessed by service providers and suppliers of the COMPANY , namely accounting and auditing firms.
7.3. The customer authorizes the COMPANY to disclose the customer's personal data to other companies belonging to the same group or to third parties based in Portugal for advertising purposes, including direct marketing, advertising, prospecting and market analysis, although the customer may object to such disclosure in the field on the website intended for this purpose.
8 - Other Rights and Responsibilities
8.1. Username
Each registered customer will choose a username (email address) that is unique, personal, and non-transferable. The password is chosen by the customer at the time of registration and must be kept confidential.
8.2 Transaction Security
The Payment Methods available for collection guarantee you payment upon delivery and, simultaneously, a maximum level of security, whether made in cash or check.
8.3. Pricing and Limitation to Existing Stock
Prices are shown in euros and include applicable taxes and fees (VAT). Prices shown are exclusive to purchases made through this website.
The availability of products presented on the website is limited to current stock. Prices and other descriptions are subject to change without notice, including due to restocking.
8.4. Ownership of Contents and Distinctive Signs
All data and content on the website, including distinctive trade marks, are the exclusive property of the COMPANY or third parties and are therefore protected by law.
8.5. Errors in Content
THE COMPANY assumes no responsibility for any errors in the website content or information provided. The COMPANY makes every effort to ensure the accuracy and completeness of the website, reserving the right to freely change the website content at any time and without prior notice.
8.6. Internet Use
THE COMPANY shall not be liable for any losses or inconveniences arising from the use of the Internet, including, for example, as a result of the interruption or deficiency of the service and access, external intrusion or the presence of computer viruses, or any case of force majeure.
8.7. Newsletter
Newsletters sent by email are intended to publicize promotions and general information about the COMPANY . The customer may receive the Newsletter from the moment they register for the Newsletter or on the website, unless otherwise indicated on the registration form.
9 - Legislation and Jurisdiction
Any agreements and documents to which these terms and conditions of sale apply are governed by Portuguese law. Disputes arising from any agreements or documents to which these terms and conditions of sale apply will be submitted to the competent courts of Portugal.
10 - COMPLAINTS - ONLINE COMPLAINTS BOOK
If you wish To make a complaint, simply access the Complaints Book, click here: https://www.livroreclamacoes.pt/inicio You should do the same in period of 15 working days, from the events that occurred.
To proceed with the complaint You must ensure you have all the necessary information and documentation to complete the form. After submitting your complaint on the Complaints Book Platform, you will receive an email with a link to validate the process. After validating the process, you must fill in your personal information and that of our company (Pérola do Tempo, SA) and complete the various fields of the complaint, namely the subject and events that occurred. You can also attach three files to support your complaint. Then, simply "send" the form. After completing these steps, you will receive a printable proof of your complaint by email.
When the complaint is submitted Through the Platform, the complaint is automatically sent to us (Pérola do Tempo, SA) and simultaneously to the sector's regulatory entity (ASAE). You will also receive a PDF copy of the complaint in your email.
Finally, you will receive a response to your complaint via the email address you provided when submitting your complaint. You can also track the progress of your complaint via your email address or via RTIC - Common Information Telematic Network. To check the status of your complaint, simply access the RTIC website by clicking on the “01 Consumers and Economic Operators” option and entering your details, including the complaint number and personal identification number.
11 - LITIGATION
In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity.
You can check a list of RALs by following the link:
