Privacy and Cookie Policy

1. Introduction

This Privacy and Cookie Policy explains how Pérola do Tempo, S.A., owner of the website www.lojadoouro.pt and goldstorepremium.com (hereinafter referred to as "Loja do Ouro and Gold Store Premium"), collects, uses and protects the personal data of its users and customers, in compliance with the General Data Protection Regulation (EU) 2016/679 – GDPR, Law No. 58/2019 and Law No. 41/2004 (ePrivacy Directive).

By browsing the website, creating an account, making a purchase or contacting us, the user accepts the practices described in this policy.

2. Data Controller

Pérola do Tempo, S.A.
Rua Luís de Camões, LJ 43 A, Barosa, 2400-441 Leiria, Portugal
NIPC (Corporate Tax ID): 509 264 140
Email: apoiocliente@lojadoouro.pt
Phone: 211 998 983

3. Personal Data Collected

We only collect data that is necessary and appropriate for the purposes described below:

a) Customer account and online purchases
Name, address, email, phone contact, tax number (NIF) and billing details.
Necessary to process orders, payments, deliveries and invoicing.

b) Contact form and support chat
Name, email, phone number and message.
Used only to respond to requests for information or support.

c) Newsletter and commercial communications
Email and, if applicable, name.
Used only with prior consent to send news, campaigns and information from Loja do Ouro and Gold Store Premium.

d) Cookies and similar technologies
Technical data (IP address, approximate location, device and browser type, pages visited, length of visit).
Collected automatically through cookies (see section 8).

4. Purposes and Legal Grounds

Personal data is processed for the following purposes:

The user may withdraw consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Retention

Personal data is retained only for as long as necessary for the purpose that led to its collection:

Customers: up to 10 years (tax and accounting obligations).
Communications and forms: up to 2 years after the last contact.
Newsletters: until consent is withdrawn.
Cookies: as indicated in section 8.

6. Sharing Data with Third Parties

Data may only be shared with entities providing services to Loja do Ouro and Gold Store Premium, namely:

Couriers (CTT, FedEx, etc.) for order delivery;
Financial entities (Klarna, SeQura, banks) to process payments;
Technology service providers (hosting, maintenance, e-commerce, chat, digital marketing).

All subcontracted entities comply with the GDPR and only process data in accordance with instructions from Pérola do Tempo, S.A.
Data is never sold or shared with third parties for purposes unrelated to those stated.

7. Data Security

The website uses encrypted connections (SSL) and appropriate security practices to protect data against loss, misuse, unauthorised access or disclosure.
Credit card details are not stored by Loja do Ouro and Gold Store Premium — they are processed securely by certified platforms (e.g., Stripe, Klarna, SeQura, or the national banking system).

8. Cookies and Similar Technologies

8.1. What are cookies?

Cookies are small text files stored on the user's device that help improve the browsing experience, analyse statistics and personalise content.

8.2. Types of cookies used

Essential – necessary for the website to function (login, cart, checkout).
Analytics – used for statistical and performance analysis, through Google Analytics.
Functional – store user preferences (language, session).
Marketing / Remarketing – used by tools such as Meta Pixel (Facebook/Instagram) and Google Ads, to display personalised advertisements.

8.3. Cookie management

The user can manage or disable cookies at any time in their browser (Chrome, Safari, Firefox, Edge, etc.).
Removing essential cookies may affect the functionality of the website.
The consent banner shown on first visit allows users to accept, decline or configure cookie categories.

8.4. Cookie duration

Session cookies: deleted when the browser is closed.
Persistent cookies: stored for periods ranging from 1 day to 2 years, depending on the category.

9. Rights of Data Subjects

Under the GDPR, the data subject has the right to:

Access their personal data;
Rectification of incorrect or outdated data;
Erasure ("right to be forgotten");
Restriction of or objection to processing;
Data portability;
Withdraw consent at any time (where applicable).

To exercise any of these rights, simply send a written request to apoiocliente@lojadoouro.pt.
The data subject may also lodge a complaint with the CNPD – National Data Protection Commission (www.cnpd.pt).

10. Promotional Communications

Loja do Ouro and Gold Store Premium may send information about products, promotions or campaigns by email or WhatsApp, only with the user's prior consent.
The customer may unsubscribe at any time by clicking "Remove" or "Unsubscribe" in the messages received.

11. Links to Third-Party Websites

The website may contain links to third-party websites (for example, social media, couriers, payment partners).
Loja do Ouro and Gold Store Premium is not responsible for the content or policies of such websites. We recommend reading their respective privacy policies.

12. Changes to the Privacy Policy

Pérola do Tempo, S.A. may update this policy at any time. Changes take effect upon publication on the Website, with an indication of the date of the last update.

13. Privacy Contacts

For any questions regarding data protection or the exercise of rights, please contact:
📧 apoiocliente@lojadoouro.pt
📞 +351 211 998 983
📍 Rua Luís de Camões, LJ 43 A, Barosa, 2400-441 Leiria, Portugal

Simplified Summary for the User

Your data is processed securely and only for legitimate purposes.
We do not sell or share personal data with third parties for commercial purposes.
You can manage cookies and withdraw consent at any time.
You have the right to access, correct and delete your data.
Loja do Ouro and Gold Store Premium guarantees safe, transparent browsing in compliance with the GDPR.