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General suppliers
Goods for sale, packaging and transport
- Compliance with delivery or execution deadlines
- Quantities and references supplied
- Product quality upon receipt
- Complaint handling
Quality & trust
Pérola do Tempo, S.A. periodically evaluates its suppliers and service providers using criteria suited to the nature of each supply relationship, with the aim of promoting quality, reliability and continuous improvement.
Evaluation process
The evaluation criteria vary according to the goods or services supplied. This allows Pérola do Tempo to assess supplier performance in a proportionate and relevant way, taking into account quality, deadlines, service and the ability to respond to any incidents or complaints.
Where relevant to the supplier or service concerned, additional factors may also be considered, including legal and regulatory compliance, data protection and information security, documentation and traceability, and responsible sourcing.
Evaluation criteria
Each category is assessed according to the factors that are most relevant to the corresponding supply relationship.
Goods for sale, packaging and transport
Collection and execution services
Platforms, systems and digital services
Strategic and operational services
Classification
Each applicable criterion is evaluated on a scale from 1 to 3. The overall result determines whether the supplier remains approved.
The evaluated criterion does not meet the defined requirements.
An intermediate level of compliance with the evaluated criterion.
The evaluated criterion meets the defined requirements.
Supplier status
The final classification determines the supplier’s position on the list of approved suppliers.
Suppliers with a final classification below 1.5 are considered not approved.
A new contract or order may only be awarded with prior validation by Management. The supplier will receive written notice, preferably by email, informing them of their removal from the list of approved suppliers.
Suppliers with a final classification equal to or above 1.5 are considered approved.
No specific communication is required and the supplier remains on the list of approved suppliers.
Additional diligence
Depending on the nature of the supplier, service or goods supplied, additional compliance and risk factors may be considered as part of supplier management.
Compliance with applicable legal, regulatory and contractual requirements.
Data protection and information security whenever the service involves access to or processing of information.
Adequate documentation and traceability of goods and materials whenever relevant.
Origin, responsible sourcing and supply-chain diligence whenever applicable to the goods concerned.
The periodic evaluation of suppliers supports consistent quality standards, more reliable operations and the continuous improvement of the products and services made available by Pérola do Tempo and Loja do Ouro.
Reference document · 31/01/2024
