Secure delivery, from our care to your hands.

Dispatch normally occurs on the business day after payment confirmation, which may take up to 24 hours. Orders placed by 1 p.m. may be dispatched on the same day.

Deliveries take place on business days. The checkout estimate reflects the address and available service and therefore prevails over general guidance.

Yes. After dispatch, we send a WhatsApp notification with a tracking link or code. International FedEx shipments also receive a carrier email.

If no message arrives, check spam and contact us with the order details.

The carrier will provide instructions for a new attempt or collection. For CTT shipments, the order may be sent to the indicated CTT point. Follow the notification received and carry the required identification.

Yes, after prior arrangement through website chat or customer care. Stock is distributed among our stores, so collection is only available after we confirm the location of the item and schedule the handover.

First check the tracking link. If there is no recent update or the carrier reports a delay, contact us by chat, WhatsApp or telephone; we will follow up directly.

At Christmas, sales or public holidays, carrier delays may occur. When relevant, the website header states the recommended final order date.

Yes, for the destinations available at checkout. Cost and time are calculated from the address and service. If your country is absent, ask us about a tailored option.

Outside the European Union, customs duties or local taxes may be payable by the recipient. Check the applicable rules with the destination authorities.

Gold jewellery orders are insured in transit until confirmed delivery and travel with experienced certified carriers. Check the packaging on receipt and report any anomaly immediately.

If loss or damage occurs in transit, Gold Store Premium handles the process with the carrier and provides the applicable replacement or refund. Investment-gold items require the additional insurance rate shown above.

For CTT Expresso, the confirmation PIN sent to the telephone number on the order may be requested. For high-value orders, the recipient’s official identification and signature may also be required.

Where personal collection is imposed for security reasons, only the named recipient may collect the order at the carrier’s counter.