Communication to Suppliers

Pérola do Tempo periodically evaluates its suppliers. To this end, the following criteria are analysed according to supplier type:

General Suppliers (items for sale, packaging, transport)
 Compliance with delivery/execution deadline
 Quantities and References
 Product quality upon receipt
 Complaints handling

Foundry Suppliers
 Compliance with the Collection Deadline
 Compliance with the execution deadline
 Complaints handling

Financial Services and Online Marketing Suppliers
 User-friendliness (Pérola do Tempo)
 User-friendliness (Customer)
 Customer Support

Marketing Services Providers
 Compliance with meeting schedule
 Effectiveness of the proposals presented
 Customer support

Each criterion is rated on a scale from 1 (does not meet requirements) to 3 (meets requirements), thereby defining the supplier's/subcontractor's status:

 Not Approved – All those obtaining a rating below 1.5 points
 Approved – All those obtaining a rating ≥ 1.5 points

For suppliers who are Not Approved, no new order may be placed without validation from Management.

In the event of a "Not Approved" status, the supplier will receive written communication (preferably by email) from Pérola do Tempo indicating their exclusion from the list of approved suppliers.

In the event of an "Approved" status, Pérola do Tempo considers no communication necessary, and the supplier remains on the list of approved suppliers.

31/01/2024