Yes. At Loja do Ouro and Gold Store Premium, we create personalised jewellery and made-to-measure pieces, designed specifically according to each customer's taste and preferences.

Our team of goldsmiths oversees the entire process — from design conception to final execution — ensuring each piece is unique, authentic, and certified by Casa da Moeda.

You can personalise an existing piece (by changing the size, finish, or stones), or create a completely new design, ideal for special occasions such as engagements, weddings, or birthdays.

To proceed with the production of a personalised piece, we request 50% of the value as a deposit to confirm the order. The remaining amount is paid upon delivery/shipment of the order to the customer.

Requests for personalised jewellery may take between 5 and 20 business days to complete, depending on the customisation requested. The customer is always informed of the turnaround time before production of the piece begins.

In the case of engravings, these are generally completed within 48 hours, depending on the type of detail requested by the customer. This timeframe may increase during peak periods, such as Easter, Christmas, or Mother's Day.

Yes. We offer a personalised engraving service on rings, wedding rings, medals, escapulários, and other items.

You can engrave names, initials, dates, geographic coordinates, symbols, or short messages, depending on the size and space available on the piece.

Engravings are carried out using precision laser equipment or traditional goldsmithing hand techniques, depending on the type of jewellery and the desired finish.

For personalised engravings, the usual turnaround time is up to 48 hours, which may extend slightly during periods of higher order volume (such as Christmas, Easter, or Mother's Day).

Yes. You can request a free, personalised quote for the creation, alteration, or engraving of your piece of jewellery.

Simply contact us through any of our channels:
📞 +351 244 835 486
💬 Online chat
📧 apoiocliente@lojadoouro.pt

After reviewing your idea or reference photos, our team will present a detailed proposal, including the estimated value, production timeframe, and materials to be used.

The average turnaround time varies depending on the type of piece, design, and materials used.

In general, the process can take between 10 and 30 business days, from approval of the quote to final delivery.

Pieces with complex engravings, stone setting, or an exclusive design may require additional time — but our team always informs the customer before production begins.

Yes, wedding rings can be made to order with a personalised quote, ensuring each pair is created to measure and according to the couple's taste.

You can browse the various models available in our catalogue, or, if you have a specific design in mind, simply send us a photo or reference so we can prepare the corresponding quote.

👉 View wedding ring catalogue: https://bit.ly/4k6ShgJ

To proceed with a quote for made-to-measure wedding rings, we just need you to let us know:

• The desired model or reference;
• The sizes for each ring;
• And the karat (e.g., 19.2kt or 18kt gold) in which you would like the pieces.

The average production time is approximately 3 weeks, depending on the type of model and customisations requested.

Each pair of wedding rings is handcrafted by our goldsmiths and certified by Casa da Moeda, ensuring authenticity and quality in every detail.

A deposit of 50% of the total value is requested at the time the order is confirmed, with the remaining amount paid upon delivery or shipment of the pieces.

Yes, Loja do Ouro and Gold Store Premium has a catalogue with various signet ring models that can be made upon request for a quote.

You can browse some models in our online catalogue:

👉 View signet ring catalogue

To prepare the quote and begin production, the customer should provide:

• The desired karat (e.g., 19.2kt or 18kt gold);
• The ring size;
• The desired model or reference;
• The colour of the stones to be applied;
• And the designs, symbols, or inscriptions to be engraved on the sides of the ring.

As there are hundreds of different degree courses — including pre- and post-Bologna variants — it is the customer's responsibility to provide all the correct information and references regarding the specific course, to ensure the exact model requested is produced.

All signet rings are handcrafted upon request and personalised quote, and are certified by Casa da Moeda, ensuring authenticity and quality.

The average production time is approximately 3 weeks, depending on the complexity and customisation details. If you wish to give a signet ring around the time of the "Benção das Pastas" or "Queima das Fitas" (traditional Portuguese academic ceremonies), you should place your order well in advance, as there is a substantial increase in orders during this time of year (usually May, so orders should be placed in January/February).

Yes. We also personalise and manufacture Silver 925 (Sterling Silver) jewellery, with the option of engraving, matte or polished finish, rhodium plating, and stone setting. The process follows the same standard of quality and certification applied to gold jewellery.

Yes. Once the quote has been approved, we present a sketch or digital model (mockup) for the customer's approval before starting production. This ensures the final result matches exactly what you had in mind.

Under current legislation, personalised, engraved, or made-to-measure jewellery is not eligible for return or exchange, except in proven cases of manufacturing defects.

Before production begins, the customer approves the design, the quote, and all details of the piece, ensuring complete transparency throughout the process.

If any adjustment or correction is needed after delivery, our after-sales team can assist, subject to a quote.